Terms of Service

1. The agreement and who it is with

These Terms are a contract between you and Jobrella Technologies INC., a Delaware corporation that operates under the Lughlabs brand ("Lughlabs", "we", "us"). They govern your use of the hosted One service, the One web, desktop, and mobile apps when connected to a deployment we operate, the website at lughlabs.ai, and any related support (together, the "Service").

You accept these Terms by creating an account, by clicking to agree where we ask you to, or by using the Service. If you do not agree, do not use the Service.

Our Privacy Policy explains how we handle information. It is not part of this contract, but using the Service means we handle information as it describes. Where you have a signed order form or other written agreement with us, that agreement controls over these Terms if the two conflict.

A deployment we do not run is different. One can be deployed by another operator on infrastructure they control under a separate agreement with us. These Terms do not apply to such a deployment and do not make us its operator. The licenses that apply to the software itself are described in section 10 and on the Third-party licenses page.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You must give accurate account information and keep it current. Your account is yours; do not share your credentials, and tell us promptly at hello@lughlabs.ai if you believe your account has been accessed without permission.
• You are responsible for everything that happens under your account, including the actions your bots take, unless it results from our breach of these Terms.
• A deployment may restrict sign-ups to approved email addresses or require email verification. We may refuse or close an account that does not meet the deployment's policy.

Organizations, Spaces, and administrators

Work in One happens in Spaces. A Space's owner and administrators can see and manage the bots, conversations, Library, and connections in that Space, invite and remove members, and set what bots may do. If you join a Space that someone else owns, that owner controls the Space's content, including content you contribute to it. The person who first sets up a hosted deployment becomes its deployment owner and can configure deployment-wide settings, including the sign-up policy and shared model credentials.

3. What the Service is

One is a workspace for persistent AI agents ("bots") that can hold conversations, keep memory and files, run on their own computers, use tools you connect, follow routines, delegate to other bots, and, where a deployment enables it, make and receive phone calls and messages. A special bot, the Architect, helps you set up and review a Space.

One orchestrates these capabilities; it does not provide the underlying models, computers, or carriers. Most capabilities depend on third-party providers that you connect with your own credentials or that a deployment offers. A capability is available only when the deployment and the providers it depends on are configured and working.

The Service is in beta. Features may change, be limited, or be withdrawn, and the documentation describes current implementation limits. We will tell you about material changes through the product or by email, and we will not remove a capability you have paid for during a paid term without offering a reasonable alternative or a refund for the remainder of that term.

4. AI outputs and their limits

In short: bots make mistakes. Their outputs are generated by statistical models, can be wrong, incomplete, out of date, or biased, and may resemble outputs generated for others. Review what matters before you rely on it.

• Outputs are not professional advice. Do not rely on a bot for legal, medical, financial, tax, or safety-critical decisions without independent human review.
• Outputs may not be unique. Similar prompts produce similar outputs for other users, so an output is not a guarantee of originality or of freedom from third-party rights.
• You are responsible for how you use outputs, including checking facts, complying with the law, and making sure the use does not infringe anyone's rights.
• Model behavior, availability, pricing, and terms are set by the model provider, not by us. We do not guarantee any particular model will remain available.

5. Agents acting on your behalf

When you give a bot instructions, tools, credentials, or a connected account, you authorize it to act within those permissions on your behalf, and we treat its actions as yours. Some actions cannot be undone: sending a message, placing a call, changing data in a connected app, running a command, or making a purchase.

One provides controls to shape that authority: preparation-only bots that cannot take operational actions, approval rules that hold consequential actions until you approve them, per-bot tool assignment, scoped connections, and a review of the Architect's proposals before they apply. These controls do what they say; they are not a guarantee that a bot will never act outside your intent, because bots interpret instructions and content, including content from third parties, and can misjudge them. Use the controls, keep permissions narrow, and review agent activity, especially while a bot is new.

We are not a party to any transaction or communication a bot performs with a third party for you, and we do not guarantee that a connected app, provider, or counterpart will accept or act on it.

6. Calls, messages, and recordings

In short: if you use One to call or message people, you are the caller. You must have any consent the law requires, honor do-not-call requests, follow calling-hour and identification rules, and make the disclosures that automated and AI-generated calls require where you operate and where the people you reach are located.

• Consent. Obtain and keep evidence of the consent required for each call or message, including prior express written consent where telemarketing law requires it for calls that use an artificial or prerecorded voice. A call generated by an AI voice is an artificial voice for these purposes. Consent to receive a call, consent to be recorded, and consent to later uses of the conversation are separate.
• Recording. Recording is off unless a deployment has enabled it and you turn it on for a phone agent with a retention period. Where you record, you must obtain the consent of every participant that the participants' jurisdictions require, and you must not record where the law forbids it.
• Disclosure. Configure the disclosure a phone agent must give at the start of a call when the law where you or the person you call is located requires callers to identify themselves, to say the call uses an artificial voice, or to say the person is speaking with an AI system.
• Do-not-call and revocation. Honor federal and state do-not-call registries, internal do-not-call lists, and any request to stop, made in any reasonable way. One adds numbers that decline during a call to your workspace's do-not-call list and will not call them again from that workspace; you remain responsible for suppressing them everywhere else you contact people.
• Hours, frequency, and identification. Follow the calling-hour windows, per-day attempt limits, caller identification, and registration or bonding rules that apply to telephone solicitation in the places you call.
• Messaging. The same principles apply to SMS, chat apps, and email sent through a bot, including anti-spam and commercial-message requirements.

Calling depends on the carrier you connect and on the deployment's calling policy; a deployment may keep calling disabled, restrict outbound hours, or cap daily attempts, and we may suspend calling that appears to violate this section. Carrier and phone-number charges are yours.

7. Connected services and third-party terms

Providers you connect, apps you authorize, MCP servers and tool sources you install, and marketplaces you use each have their own terms and privacy practices. By connecting them you agree to those terms, you confirm you are allowed to use the credentials you supply, and you accept their charges. We are not responsible for their availability, accuracy, or conduct, and a provider's change can change what One can do for you.

If you connect a Google account, you agree that we and you will use Google user data only as the Google API Services User Data Policy allows, and that where a connection is made through an integration platform, the platform's terms also apply.

8. Acceptable use

You may not use the Service, or let a bot use it, to:

• break the law, or help anyone else do so;
• call, message, or email people without the consent, disclosures, or registrations the law requires, or in violation of do-not-call rules, or to send spam;
• impersonate a person or organization, misrepresent that a bot is human where the law requires disclosure, or clone a person's voice or likeness without their permission;
• harass, threaten, defame, or exploit anyone, or generate sexual content involving minors;
• access systems, accounts, or data without authorization, probe or overload networks, distribute malware, or bypass a provider's rate limits or terms;
• infringe copyrights, trademarks, trade secrets, or privacy rights, including by uploading content you have no right to use;
• make decisions with legal or similarly significant effects on people, such as employment, credit, housing, insurance, or health decisions, without the human review, notices, and assessments the law requires;
• process children's data, regulated health data, or other sensitive data in ways the law prohibits, or in ways you have not told the affected people about;
• resell or white-label the hosted Service without a written agreement with us, or use it to build a competing service by extracting its outputs at scale;
• interfere with the Service, other users, or our infrastructure, or attempt to defeat a security or sandbox boundary.

We may investigate suspected violations, remove content, restrict features, and suspend or close accounts, and we may report unlawful activity to authorities.

9. Your content and outputs

You own the content you bring to the Service, and, as between you and us, you own the outputs your bots produce for you, to the extent the law recognizes ownership in them. We do not claim ownership of your content or your outputs.

You give us the limited permission we need to operate the Service for you: to store, process, transmit, and display your content and outputs, to send them to the providers you connect, to keep backups, and to let the people you share a Space with see what you share. This permission ends when you delete the content or close your account, except for copies in backups until they rotate and copies we must keep by law. We do not use your content to train machine-learning models, and we do not use it for advertising.

You are responsible for your content, for having the rights and consents needed to use it in the Service, and for the information about other people that it contains. If we receive a claim that your content infringes someone's rights, we may remove it and will tell you, and we may terminate repeat infringers.

If you give us feedback about the Service, we may use it without obligation to you. Feedback does not include your content or outputs.

10. Our property and third-party components

The hosted Service, our website, our documentation, our brand, the Lughlabs and One names and marks, and the One software other than the third-party components described below belong to Jobrella Technologies INC. or our licensors, and all rights in them are reserved. These Terms let you use the Service as they describe; they do not give you a license to our software or a right to use our names or marks, and you may not remove or alter our notices.

One is built on open-source software from other projects, including Rakazo, which we use under their own licenses. The Third-party licenses page lists those components and reproduces the notices their licenses require. Nothing in these Terms limits the rights those licenses give you or anyone else in those components, and nothing in them gives you rights in our marks.

11. Plans, fees, and cancellation

In short: the website does not take payment. Paid plans are arranged with our team, and the specific price, term, renewal, and cancellation rules for your plan are set out in the order or confirmation we send you, which you should read together with this section.

• Prices and plans. The pricing page describes our proposed plans. A plan starts only when we confirm it in writing; sending an enquiry does not create a subscription. Prices are in US dollars and exclude taxes, which you are responsible for unless you give us a valid exemption.
• Provider charges. Charges from model, speech, image, computer, integration, and telephony providers that you connect with your own account are billed by those providers and are separate from any fee you pay us.
• Renewal. If your plan renews automatically, we will say so before you subscribe, tell you the price and renewal period, remind you before a renewal where the law requires it, and let you cancel through the same channel you used to subscribe, or by emailing hello@lughlabs.ai, at any time before the renewal date.
• Price changes. We will give you at least 30 days' notice of a price change for a renewing plan, and the change applies only from the next renewal. You can cancel before then.
• Cancellation. You can cancel a plan at any time; it ends at the close of the current paid term unless the confirmation says otherwise. Closing your account also cancels your plan.
• Refunds. Fees are non-refundable except where these Terms or the law say otherwise; if we end a paid plan without cause, we refund the unused remainder.
• Trials and free use. If we offer a free trial, we will state its length and what happens when it ends before you start it, and we will not charge you for a paid plan at the end of a trial without your express consent.
• Non-payment. If a fee is overdue, we may suspend paid features after notice and a reasonable time to pay.

12. Suspension, termination, and your data

• By you. You can stop using the Service at any time and delete your account from Settings. Deleting your account permanently removes your bots, conversations, memories, files, and connections.
• By us. We may suspend or terminate your access if you materially breach these Terms, if your use creates a security, legal, or operational risk, if a provider or the law requires it, or if we discontinue the Service. Where practical we will give you notice and a chance to fix the problem first, and we will not terminate a paid plan without cause during its term without refunding the unused portion.
• After termination. Your right to use the Service ends. You can export your Library before closing your account; ask us at hello@lughlabs.ai if you need help retrieving other content. We delete remaining account content from live systems within 30 days after closure, subject to backups and legal holds as the Privacy Policy describes.
• Survival. Sections about your content, our property, fees you owe, disclaimers, limitation of liability, indemnity, and disputes survive termination.

13. Data processing terms for customers

When you use the Service to process personal information about other people, we act as your processor, service provider, or contractor under applicable state privacy laws, and this section is the contract those laws require between us.

• Instructions. We process customer personal information only to provide the Service as configured by you and as these Terms allow, and not for our own purposes. We will not sell it, share it for advertising, combine it with personal information from other sources except as the Service requires, or use it outside our direct business relationship with you.
• Confidentiality. People who access customer personal information on our behalf are bound by confidentiality obligations.
• Providers. We engage the providers described in the Privacy Policy under written terms that require them to protect personal information at least as well as we do. We will keep the categories of providers current in the Privacy Policy and will tell you of a material change by email or in the product so you can object.
• Security. We maintain the security measures described in the Privacy Policy, appropriate to the nature of the information.
• Assistance. We will help you respond to privacy requests, assessments, and inquiries about customer personal information in our systems, to the extent the tools in the Service do not already let you do so yourself.
• Deletion and return. You can delete customer personal information from the Service at any time, and we delete it when you close your account, as the Privacy Policy describes. You can export your Library at any time.
• Compliance and audit. We will tell you if we believe we can no longer meet our obligations under applicable privacy law. Once a year, on reasonable notice, you may ask us to confirm our compliance with this section in writing, and, where the law grants you an audit right, we will cooperate with a reasonable, confidential assessment, conducted so as not to disrupt the Service.
• Your responsibilities. You confirm that you have the lawful basis, notices, and consents needed for the personal information you and your agents bring into the Service, and you will not instruct us to process it in a way that violates the law.

14. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure, that outputs will be accurate or fit for any purpose, that bots will act only as you intend, or that any provider, model, computer, carrier, or connected app will remain available or unchanged.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you. Nothing in these Terms limits rights that consumer-protection law gives you and does not allow you to waive.

15. Limitation of liability

To the fullest extent the law allows, neither we nor our officers, employees, or contractors will be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or lost goodwill, arising from or relating to the Service or these Terms, however caused and under any theory of liability, even if we were told such damages were possible.

To the fullest extent the law allows, our total liability for all claims arising from or relating to the Service or these Terms will not exceed the greater of US$100 and the fees you paid us in the twelve months before the event giving rise to the claim.

These limits do not apply to liability that the law does not allow to be limited, including liability for our fraud, gross negligence, or willful misconduct, or for death or personal injury caused by our negligence, and they do not limit either party's obligations under section 16 in respect of claims by third parties.

16. Indemnity

If you are a business, you will defend us and pay any damages, costs, and reasonable attorneys' fees finally awarded or agreed in settlement in a claim by a third party that arises from your content, from calls, messages, or other communications made through the Service on your behalf, from your connected accounts or providers, or from your violation of these Terms or the law. We will tell you promptly about the claim, let you control the defense with counsel of your choice, and cooperate at your expense; you will not settle a claim in a way that admits fault on our behalf or binds us without our written consent.

We will defend you and pay any damages, costs, and reasonable attorneys' fees finally awarded or agreed in settlement in a claim by a third party that the hosted Service, as we provide it and used in accordance with these Terms, infringes that party's United States patent, copyright, or trademark, or misappropriates its trade secret. This does not cover claims arising from your content, outputs, connected providers, modifications, or combinations with things we did not supply. If such a claim arises, we may fix or replace the affected part, obtain a license, or, if those are not commercially reasonable, end your plan and refund any prepaid fees for the remainder of the term. This section states our entire liability for third-party intellectual-property claims.

If you are an individual using the Service for personal purposes, this section applies to you only to the extent your applicable consumer-protection law allows.

17. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, except where the mandatory consumer-protection law of the place where you live gives you protections that cannot be taken away by contract; those protections still apply to you.

Before starting a formal dispute, contact us at hello@lughlabs.ai and give us 30 days to try to resolve it with you informally. If we cannot, any dispute arising from or relating to these Terms or the Service will be brought exclusively in the state and federal courts located in Delaware, and each of us consents to the personal jurisdiction of those courts. You may also bring an individual claim in small-claims court where you live if it qualifies.

These Terms do not require arbitration and do not waive your right to participate in a class action. If we ever propose to add an arbitration agreement, we will present it separately, explain it plainly, and give you a way to opt out of it.

18. Changes to these Terms

This is version 1.0 of these Terms, effective 2026-09-22 and last updated 2026-09-22. We may update them as the Service and the law change. For a material change we will give account holders at least 30 days' notice by email or in the product before it takes effect, and we may ask you to accept the new version the next time you sign in. If you do not agree to a change, stop using the Service and close your account before the change takes effect; continuing to use the Service after that date means you accept the new Terms. Changes do not apply retroactively, and a change will not reduce what you have already paid for during a paid term.

19. General terms

• Entire agreement and precedence. These Terms, together with any signed order or written agreement with us, are the whole agreement about the Service. If they conflict, the signed agreement controls, then these Terms, then the documentation.
• Assignment. You may not assign these Terms without our written consent, except to a successor of your whole business who agrees to be bound. We may assign them to an affiliate or a successor.
• Notices. We send notices to the email address on your account or in the product. Send legal notices to us at hello@lughlabs.ai and by post to Jobrella Technologies INC., 1095 Wayne Ave, Chambersburg, PA 17201, United States.
• No waiver; severability. Not enforcing a provision is not a waiver. If a provision is unenforceable, the rest remain in effect and the provision is enforced to the fullest extent allowed.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.
• Export and sanctions. You will comply with export-control and sanctions laws and will not use the Service where that is prohibited.
• Government users. If you are a government entity, the Service is a commercial product and is licensed with only the rights granted to all customers under these Terms.
• Relationship. The parties are independent contractors. These Terms create no partnership, agency, or employment relationship, and give no rights to third parties.

20. Contact

Jobrella Technologies INC., 1095 Wayne Ave, Chambersburg, PA 17201, United States. Legal notices: hello@lughlabs.ai. Support: hello@lughlabs.ai.