Start Monday with
the decisions ready.
One gives small businesses a crew of AI bots for repeating work. They gather from your tools on a schedule, keep the instructions, and bring you a brief with sources and decisions to make.
Fictional café · Illustrative workspace
The Monday report, rebuilt from scratch
The same figures, collected from the same tools, before you can decide anything.
The instructions in one person’s head
The person who knows the stock check is the person everyone has to ask.
The check that depends on remembering
The urgent message wins. The quiet, necessary check waits another week.
The handover written on the way out
A list of open jobs is useful only if the next person knows what to do.
25 hours a week per business on manual entry and reconciling data across apps. Intuit, 2024 ↗Vendor survey · 630 US owners and executives · firms with 10–99 staff · self-reported.
An interruption every two minutes during core hours for Microsoft 365’s busiest 20% by notification volume. Microsoft, 2025 ↗Product telemetry · excludes education and EU tenants. Neither figure measures time saved by One.
The same jobs.
A different start to the week.
Give each repeating job an instruction, a bot, and a time to run. Keep a person responsible for reading the result.
- TodayMonday starts with a tour of tabs.
- With A scheduled bot gathers the numbers and writes the brief with source references.
- TodayThe stock check lives in your head.
- With Demonstrate it on the bot’s computer. Review and test the skill it drafts.
- TodayA check slips when nobody remembers.
- With A routine runs the check. Run history shows whether it finished.
- TodayA handover leaves a step without an owner.
- With The Blueprint shows who holds each step, including the ones nobody holds.
A clear job for every bot.
An example crew, built around your work. Start with one bot; add another when there is a separate job to give it.
Alex
Your Monday briefGathers the figures, links the sources, and puts the decisions in your chat.
Otto
Your recurring checksUses the task you taught it to check stock, bookings, or the weekly checklist.
Architect
Your workspace partnerShows the unowned step and proposes who could hold it. You apply the change.
The numbers gathered.
The decisions still yours.
Choose a business. Read its brief, decide what happens, and give the forgotten check an owner.
What does Monday look like?
Pick the business whose work feels familiar.
Gather last week’s numbers. Reference each source. Prepare the refund and reply for review. Ask me about the open decision.
For this run: Ask before purchases and Ask before sending external email are on.
Give the next repeating job a home.
Sort the support queue
Schedule a check of Zendesk or Intercom. Ask for a triage list and reply drafts with the policy passages they use.
Prepare supplier follow-ups
Read the outstanding threads in Gmail. Draft the missing-delivery chase; turn on Ask before sending external email.
Check the coming week
Compare your booking calendar with the staffing sheet. Put gaps and conflicting entries in the bot’s reply.
Keep the handover current
Ask a bot to update a document on its computer with open jobs, source references, and the next person responsible.
Prepare a new-hire checklist
Use your Library’s procedures to draft the checklist. Keep access requests and first-week decisions for a person.
Answer routine phone questions
A voice agent can use approved knowledge for opening hours and record callback requests. No live calls on the hosted service; no transfer to a person.
Bring the work together.
Keep your tools.
Connect your accounts once. All your bots in that Space can use them. Open a tool below to see its connection path.
Explore the operations connections
One-click connect · email, calendar & chat
GmailOne-click connect
Finds messages and drafts replies
One-click connect
Reads mail and drafts replies
Google CalendarOne-click connect
Reads availability and creates events
SlackOne-click connect
Finds messages and posts updates
Also: Built into One. Per-bot chat; ships with the next release.
The separate per-bot chat connection ships with the next release.
One-click connect
Reads schedules and meeting details
DiscordOne-click connect
Works with connected messages
Also: Built into One. Per-bot chat; ships with the next release.
The separate per-bot chat connection ships with the next release.
Google MeetOne-click connect
Reads schedules and meeting details
ZoomOne-click connect
Works with meetings and recordings
CalendlyOne-click connect
Reads bookings and availability
One-click connect · documents, projects & tasks
Google DriveOne-click connect
Finds and reads shared files
Google DocsOne-click connect
Reads and edits documents
Google SheetsOne-click connect
Reads and updates spreadsheet rows
NotionOne-click connect
Finds pages and updates databases
One-click connect
Finds and works with workspace records
ConfluenceOne-click connect
Finds and works with workspace records
AsanaOne-click connect
Reads and updates tasks
TrelloOne-click connect
Reads and updates tasks
JiraOne-click connect
Reads and updates tasks
LinearOne-click connect
Reads and updates tasks
ClickUpOne-click connect
Reads and updates tasks
monday.comOne-click connect
Reads and updates tasks
AirtableOne-click connect
Finds and works with workspace records
TodoistOne-click connect
Reads and updates tasks
GitHubOne-click connect
Reads issues and opens pull requests
Also: Built into One. GitHub event triggers; configure a webhook.
One-click connect · customers, payments & forms
ZendeskOne-click connect
Reads and updates support records
Zoho DeskOne-click connect
Reads and updates support records
IntercomOne-click connect
Reads and updates support records
GorgiasOne-click connect
Reads and updates support records
SquareOne-click connect
Works with orders and payments
StripeOne-click connect
Reads payments and customer records
QuickBooksOne-click connect
Reads invoices, bills and payments
HarvestOne-click connect
Reads financial records
TypeformOne-click connect
Works with forms and signed documents
Connect with your key
FreshdeskConnect with your key
Reads and updates support records
Toggl TrackConnect with your key
Reads work and activity records
JotformConnect with your key
Works with forms and signed documents
SafetyCultureConnect with your key
Reads inspections and issues
FirefliesConnect with your key
Reads work and activity records
Needs a one-time setup
These catalogue apps do not work on the hosted service until the operator configures them.
ShopifyNeeds a one-time setup
Works with campaigns and audience data
Help ScoutNeeds a one-time setup
Reads and updates support records
Needs a one-time setup
Reads and updates support records
Needs a one-time setup
Reads and updates tasks
XeroNeeds a one-time setup
Reads financial records
GustoNeeds a one-time setup
Works with hiring and people records
PipedriveNeeds a one-time setup
Works with contacts and sales activity
Built into One · chat apps & phone
Chat apps ship with the next release: replies only, with approvals in One. Slack and Discord also have a separate chat-app path. Live phone calls need an enabled deployment and your carrier account; they are not enabled on the hosted service.
TelegramBuilt into One
Receives and replies to per-bot chat messages
Also: Connect with your key.
Ships with the next release.
WhatsAppBuilt into One
Receives and replies to per-bot chat messages
Also: One-click connect.
Ships with the next release.
MessengerBuilt into One
Receives and replies to per-bot chat messages
Ships with the next release.
Built into One
Connects per-bot iMessage chat through Sendblue
Ships with the next release. Via Sendblue.
Built into One
Provides phone numbers and SMS chat
Live calls are not enabled on the hosted service. SMS chat ships with the next release.
PlivoBuilt into One
Connects voice agents to your carrier account
Live calls are not enabled on the hosted service.
TelnyxBuilt into One
Connects voice agents to your carrier account
Live calls are not enabled on the hosted service.
VonageBuilt into One
Connects voice agents to your carrier account
Live calls are not enabled on the hosted service.
VobizBuilt into One
Connects voice agents to your carrier account
Live calls are not enabled on the hosted service.
ExotelBuilt into One
Connects voice agents to your carrier account
Live calls are not enabled on the hosted service.
A schedule, an authenticated webhook, a GitHub event, or a Slack message where Slack messaging is enabled. Connecting an app does not add an email, order, or CRM-event trigger.
Set the controls.
Read the result.
Bots act without asking by default. Scheduled runs follow your rules. Turn on the controls you need before the first run.
Read how One handles trust ↗Ask before sending external emailOn
Ask before purchasesOn
Flag unexpected actionsOn
The checker can ask for review; it cannot approve an action. Purchase checks cover consequential Stripe and Square actions, including refunds.Start with a Test run
Read the output and the approval cards before enabling the schedule.
Prepare drafts only
Text drafts and checklists only. This removes all tools, including connections, Library search, and the computer. Turn it off for the gathering run, with your approval rules set.
Keep changes visible
Architect proposals wait for Apply. Review them in History, with Undo.
Computer permissions and credentials
Set commands, file changes, apps, software installs, and browsing per bot to Always allow or Ask first. Credentials are encrypted and never sent to the model. Connected app accounts are shared by your bots in the Space.
A schedule is not a substitute for attention.
Three moves, then judge it.
- 01
Pick the report you rebuild
Tell the Architect what you gather, where it comes from, and which decisions stay with you.
- 02
Connect and test
Connect the accounts. Set your approval rules. Use Test run and read the whole result.
- 03
Set the time and keep reviewing
Give the routine a schedule. Revisit its instructions when the work or the sources change.
Questions worth asking.
What can run on a schedule?
A routine is a saved instruction on one bot: gather a weekly report, check stock or bookings, triage a queue, or prepare follow-ups. Set it daily, on weekdays, weekly, monthly, at an interval, or with cron. It uses the bot’s available tools and approval rules. Replies and files land in its chat; mobile can notify you.
Can a routine start when an email or order arrives?
There is no direct new-email or new-order trigger. Use a schedule, an authenticated webhook, a GitHub event, or a Slack message on deployments that enable Slack messaging. A separate system can forward an event to the webhook from its server. A connected app alone does not start a routine. Webhook runs ask before side effects.
What does it connect to?
The catalogue includes Gmail, Outlook, Slack, Google Sheets, Notion, Asana, Zendesk, Stripe, Square, QuickBooks, and more. Availability and setup vary by app and deployment; see the tiers above. Connections belong to you in a Space, and all your bots there can use them. For a tool without a connector, a bot can try its browser; you sign in with Take control. Browser access is not a guarantee that every site works.
What is a bot’s computer, and is it isolated?
It is a persistent browser, terminal, and files. The hosted service uses Docker containers. A Team Computer shares files and browser identity among your bots; choose a Private computer when that working state should be separate. Spaces form separate access boundaries. Per-bot permissions cover commands, file changes, apps, software installs, and browsing. Running a bot on your own Mac is a different trust boundary.
Can it act on our systems without asking?
Yes. Bots act without asking by default. Turn on Ask before sending external email and Ask before purchases for the actions those presets cover. An approval card offers Allow once, Always allow this tool, or Deny. Prepare drafts only removes all tools, including reading connections and using the computer; it is for text drafts and checklists. Guided setup starts bots in that mode. Scheduled runs follow the approval rules you set.
How do we teach it how we do things?
Choose Teach a task on the bot’s computer, describe the result, and select Start recording. Demonstrate the work. One drafts a skill with the inputs, steps, checks, output, and approval boundaries. Review it, Save, Test, then Add to routine. Keep testing when the task or the website changes.
Can I ask it from my phone?
Yes, through One’s mobile app. Chat apps such as Telegram, WhatsApp, and Slack are planned for the next release. Those connections reply when you message the bot; they do not send routine results proactively or carry images, files, or approval cards. Review approvals in One.
What happens when a routine’s output stops being useful?
Turn off its Active switch. Read Run history and the replies in chat, then change the instruction or sources and use Test run again. Ask the Architect to review the setup if the job itself has changed. Proposed changes wait for Apply and remain in History. A schedule is not a substitute for attention.